Shipping Policy
Effective Date: March 14, 2025
At Zephyr Novas, we are committed to ensuring that your orders are delivered in a timely and efficient manner. This Shipping Policy outlines the terms and conditions governing the shipping of products purchased through our website.
1. Shipping Locations
We currently ship to the United States and select international locations. If we are unable to deliver to your location, we will notify you during the checkout process, and we will work with you to find a suitable solution.
2. Shipping Methods and Delivery Times
We offer various shipping methods to suit your needs, including standard and expedited shipping options. Delivery times may vary based on the shipping method chosen, product availability, and destination. Please note that the following are estimated delivery times:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- International Shipping: 7-21 business days (depending on the destination)
3. Shipping Fees
Shipping fees are calculated at checkout based on the delivery address and shipping method selected. We aim to offer competitive shipping rates, and in some cases, we may offer free shipping promotions. Any applicable shipping fees will be displayed before you complete your purchase.
4. Order Processing
Once you place an order, we will begin processing it immediately. Most orders are processed and shipped within 1-2 business days, excluding weekends and holidays. You will receive an order confirmation email once your order has been successfully placed. After your order has been shipped, we will send you a tracking number to keep you updated on the delivery status.
5. Shipping Restrictions
Some products may have specific shipping restrictions due to size, weight, or other factors. We reserve the right to modify or cancel your order if there are issues with the shipping of specific items. In the case of a backordered item or a shipping restriction, we will contact you promptly to discuss options.
6. International Orders and Customs
For international orders, please note that additional customs fees, import taxes, and duties may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend that you check with your local customs office for more information regarding these charges.
7. Shipping Address
It is your responsibility to provide an accurate and complete shipping address when placing an order. Zephyr Novas is not responsible for any delays or issues that result from incorrect or incomplete address information. Please double-check your shipping address before finalizing your order.
8. Order Tracking
Once your order has shipped, we will provide a tracking number that you can use to monitor the status of your delivery. Please allow up to 24-48 hours for the tracking information to be updated. You can track your order through the carrier’s website using the provided tracking number.
9. Shipping Delays
While we strive to meet our estimated delivery times, please be aware that unforeseen circumstances such as weather events, holidays, or carrier delays may affect delivery times. If you experience a significant delay, please contact our customer service team at info@zephyrnovas.xyz, and we will assist you in tracking your package.
10. Lost or Damaged Items
If your package is lost or arrives damaged, please contact our customer service team as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order in good condition. We may request that you provide photos of any damage or report the issue to the carrier.
11. Returns and Exchanges
Our Refund and Return Policy applies to all orders that are shipped. If you are not satisfied with your purchase or need to exchange an item, please refer to the guidelines outlined in our return and exchange policy.
12. Contact Information
If you have any questions regarding shipping, tracking, or delivery, please reach out to our customer service team:
Zephyr Novas
Street: 4599 Thorn Street, Garden Grove, California, United States
Phone: 307-621-0431
Email: info@zephyrnovas.xyz
Website: https://zephyrnovas.xyz/
We are dedicated to ensuring that your shopping experience with Zephyr Novas is as smooth and enjoyable as possible. Thank you for choosing us for your custom-tailored suits and apparel needs.