Payment Policy
Effective Date: March 14, 2025
At Zephyr Novas, we aim to provide a seamless and secure payment experience for all of our customers. This Payment Policy outlines the payment methods, billing process, and terms of payment for orders placed on our website.
1. Accepted Payment Methods
We accept the following payment methods for purchases on our website:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: Secure payments through your PayPal account
- Other Payment Methods: We may offer additional payment methods depending on your location or promotional offers. These options will be displayed at checkout.
2. Payment Processing
All payments are processed securely via our trusted payment gateways. By submitting your payment information, you authorize us to charge the payment method you provide for the full amount of your order, including any applicable taxes, shipping fees, and additional charges.
3. Payment Authorization
When you place an order, your payment is authorized but not yet charged. The payment will only be completed once we have processed your order and confirmed the availability of the products. In the case of backordered or out-of-stock items, we will notify you before processing payment.
4. Currency
All payments are processed in USD (United States Dollars). If you are making an international purchase, your credit card provider or PayPal account may convert the amount to your local currency at their exchange rate.
5. Security
Zephyr Novas uses industry-standard encryption protocols to protect your payment information. We take every measure to ensure your data is safe and secure during the payment process. Your financial information will never be shared or stored on our servers.
6. Billing Information
You are responsible for providing accurate billing information when making a purchase. This includes your name, billing address, and payment method details. If there is any discrepancy with the billing information provided, we may need to verify your details before processing your order.
7. Payment Errors
If a payment error occurs during checkout, you will be notified, and you will be asked to correct the issue or select an alternative payment method. Please make sure that your payment details are correct before completing your order.
8. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email. This email confirms the receipt of your payment and includes a summary of your order. It does not signify that your order has been shipped yet.
9. Taxes and Additional Charges
Sales tax is applicable based on the shipping address provided and will be calculated at checkout. Any other applicable fees, such as customs duties for international orders, are the responsibility of the customer.
10. Refunds and Cancellations
In accordance with our Refund and Return Policy, refunds will be processed based on the payment method used for the original transaction. If you cancel an order before it is shipped, we will initiate a full refund. Once an order is shipped, returns and exchanges will be handled according to our return policy.
11. Payment Disputes
If you dispute a charge on your credit card, PayPal, or other payment platform, please contact our customer service team immediately. We will work with you to resolve any payment issues. Please note that any chargebacks or disputes may delay order fulfillment and could incur additional fees.
12. Contact Information
If you have any questions regarding payment or encounter any issues during the checkout process, please feel free to contact our customer service team:
Zephyr Novas
Street: 4599 Thorn Street, Garden Grove, California, United States
Phone: 307-621-0431
Email: info@zephyrnovas.xyz
Website: https://zephyrnovas.xyz/